Small Business and Great Customer Service

As a small business, you are always looking for ways to set yourself apart from the larger players in your industry. The good news is that smaller businesses have the flexibility to do things their larger competitors could never accomplish. If you can play to your strengths, you stand to gain a loyal and growing customer base. Keep reading for some tips on how to maximize your potential as a small business.

1.See your customers as individuals Just like you and your company, your customers are individuals, and for a small business, there is absolutely no profit in treating them as part of a massive herd. Chances are, you don’t even have a massive herd of customers yet! Greet your customers by name and make sure that they know how important they are to you. Remember their preferences; keep notes if necessary. Remember that the more you remember them, the more they’ll remember you!

2.Follow up. Customers may sometimes fail to follow up. However, as a business owner you can’t afford not to do this. Call or email customers to give reminders when necessary. This simple step can prevent a deal from slipping away from you, as well as keeping you and your company fresh in the minds of your customers.

3.Discounts You don’t need to get drastic with discounts and get to the point where you cut into your bottom line, yet you should figure out what is in demand among your customers and find a way to get it to them at a favorable price. The items you sell the most of are your best bets for this; you will likely make up the difference in volume, and your customers will appreciate and remember you for it. Consider keeping a preferred customer list for the purpose of discounts.

4.Admit your mistakes One thing that many larger companies refuse to do is admit when they have been wrong or have made a mistake. If you have been wrong or made a mistake, own up to it at once, even if the customer doesn’t know it yet. If he or she finds out about it on their own, you’ll find that it looks much worse; it’ll look like you’re trying to hide something, and even if you have not been, it’ll cement a picture in their mind of you as being dishonest and untrustworthy.

5.Don’t be afraid to answer the phone Whether you are completely on your own or you have a few subordinates, always be willing to take a call from a customer. This is the best way to let them know that you are on their side and that you are not trying to hide something from them. Take some time to address their problems, and assure them that they will be addressed. You’ll find that this is the best way to create customer loyalty.

68% of people will quit doing business with companies that have poor customer service! Discover how to give great customer service – learn the keys to good customer service at http://hubpages.com/hub/How-To-Give-Great-Customer-Service

- Kale McClelland